We answer every email.
Something not working, or a question before you start? Write to us and you will get a reply from the person who built it.
Before you write in
Three things that solve most problems.
Check Screen Time access
SETL needs Screen Time permission to block anything. Settings, Screen Time, and make sure access is still granted.
Check your app list
Only the apps you picked are blocked. Add more any time on the Apps tab.
Restart the app
If a block looks stuck, close SETL fully and reopen it. Your schedule is kept on your phone.
Contact
Email jacob.redshaw13@gmail.com and we will reply, usually within one working day.
SETL is built in the United Kingdom. For how your data is handled, read the privacy policy. For press enquiries, see the press kit.
Support: common questions
How do I set my bedtime?
Open the Tonight tab, set your bed and wake times, then choose your apps on the Apps tab. From then on SETL settles them automatically every night.
Why are my apps still open at bedtime?
Check that SETL still has Screen Time permission in Settings, Screen Time, and that the apps you want blocked are selected on the Apps tab.
How do I end a focus session early?
Open the Sessions tab and choose to end it. SETL asks twice and then needs a 25 second hold, which is deliberate.
How do I take a night off?
Use the Breaks tab to plan a night off in advance. SETL eases off that night and returns to normal afterwards.
How do I cancel my subscription?
Subscriptions are handled by Apple. Open Settings, tap your name, then Subscriptions, and cancel SETL there.
How do I get a refund?
Refunds are handled by Apple at reportaproblem.apple.com. We cannot issue them ourselves, but tell us what went wrong and we will help.
Your phone can go to sleep first.
Join the SETL waitlist. Get up to 7 nights free when we launch.